quote:

---

> Well, my 360 finally died. Freezing, then 3 red lights of death, and I had
> to pay MS 129 bucks to repair something that has been a KNOWN issue since
> it's release. What choice did I have? That, or buy a new box....hmmmm.....
>
> I realize that I'm past the miserable 90 day warranty (got it at Christmas
> for my son), but for a known issue, there need to be exceptions. To add
> insult to injury, the coffin they send is via 3 day UPS, the return label
> is 3 day UPS, and the instructions say that it'll be returned 3 day UPS.
> That's a total of NINE business days (over 2 real weeks), not including
> the time it takes for them to turn it around in Texas... after paying
> $129!
>
> To say the least, I'm not happy with the situation at all. I won't even
> get into backward compatability (yes, I get the emulator updates).
>
> OK, I'm done ranting....
>
> --Mike
>

quote:

---

> Well, my 360 finally died. Freezing, then 3 red lights of death, and I had
> to pay MS 129 bucks to repair something that has been a KNOWN issue since
> it's release. What choice did I have? That, or buy a new box....hmmmm.....
>
> I realize that I'm past the miserable 90 day warranty (got it at Christmas
> for my son), but for a known issue, there need to be exceptions. To add
> insult to injury, the coffin they send is via 3 day UPS, the return label
> is 3 day UPS, and the instructions say that it'll be returned 3 day UPS.
> That's a total of NINE business days (over 2 real weeks), not including
> the time it takes for them to turn it around in Texas... after paying
> $129!
>
> To say the least, I'm not happy with the situation at all. I won't even
> get into backward compatability (yes, I get the emulator updates).
>
> OK, I'm done ranting....
>
> --Mike
>

quote:

---

> Well, my 360 finally died. Freezing, then 3 red lights of death, and I had
> to pay MS 129 bucks to repair something that has been a KNOWN issue since
> it's release. What choice did I have? That, or buy a new box....hmmmm.....
>
> I realize that I'm past the miserable 90 day warranty (got it at Christmas
> for my son), but for a known issue, there need to be exceptions. To add
> insult to injury, the coffin they send is via 3 day UPS, the return label
> is 3 day UPS, and the instructions say that it'll be returned 3 day UPS.
> That's a total of NINE business days (over 2 real weeks), not including
> the time it takes for them to turn it around in Texas... after paying
> $129!
>
> To say the least, I'm not happy with the situation at all. I won't even
> get into backward compatability (yes, I get the emulator updates).
>
> OK, I'm done ranting....
>
> --Mike
>

quote:

---

>I would have taken it back to the shop where you got it from. They have to
>honour a 12 month warrenty. Sales of goods act and all

quote:

---

>
> "David Parkes" <wibble@wobble.com> wrote in message
> news:%23YXP9jA0GHA.4580@TK2MSFTNGP05.phx.gbl...
>
> Don't think that's the same in the US. Here in the UK we have it better I
> think.
>

quote:

---

>I wish we had it that good here in the States. Usually a 30-day return
>period, and some stores, if it's electronics and you've opened the
>packaging, they won't take it back at all.

quote:

---

>
> "Gunslinger" <Gunslingerfyre@bellsouth.net> wrote in message
> news:4sWKg.45782$w7.671@bignews5.bellsouth.net...
>
> That's dire. We have quite good consumer laws; all thanks to Esther
> Rantzen I recon (Brit in joke). Some companies also do it well here. We
> had a Sharp TV that went wrong after 2 years. We figured nothing ventured
> so phoned their customer support. They said "That's no good - they should
> last at least five - get it checked out buy an approved repair shop and
> we'll replace it if it can't be fixed". In the end we got a new TV and all
> we paid for ws the petrol to drive to the repair shop. Thumbs up for Sharp
> there.
>
>

quote:

---

>I had this problem a month ago, just got around to getting the thing sent
>in to get fixed today. Ran through tech support when it broke and they
>could not fix. I decided to try to solve it one last time before I sent it
>to get fixed. I disconnected all the cables and the hard drive, hooked
>cables back up (no hard drive) and the thing turned on. I turned it off and
>put the hard drive in and now the darn thing works again.
>
> Hope you tried those steps before you turned it in. I tried this like 3
> times a months ago and nothing, now the darn things starts to work again.
> Maybe it is something MS did, has a down time of 1 month then brings
> itself back up. This saves them cash so they don't do any repairs
> LOL...just glad it works again.
>
>
>
>
>
> "MGG" <mgreenwood@pacbell.net> wrote in message
> news:0Q6Kg.13831$%j7.6507@newssvr29.news.prodigy.net...
>
>

quote:

---

address the problem and do some sort of recall to fix it. <<

My point exactly. If it's a know issue (and it is), they should recall the
units, or at least do the repair for free. I have a feeling this will wind
up biting them in the XXX if enough folks go thru this.

--Mike

"Mike B." <MikeinHTown@houston.rr.com> wrote in message
news:f_WKg.12057$dl.6857@tornado.texas.rr.com...[vbcol=seagreen]
> DOH I spoke to soon. Thing crashed again after 30 seconds of usage. Looks
> like I am sending it in, was told it is some kind of video problem on the
> card or drive. The tech I talked to sounded like this is the same problem
> they get over and over. At least I am in Texas where the repair station is
> he told me.
>
> It is funny though that with the same recurring problem Microsoft refuses
> to address the problem and do some sort of recall to fix it. We all know
> they can afford it.
>
>
> "Mike B." <MikeinHTown@houston.rr.com> wrote in message
> news:M6IKg.11967$dl.9160@tornado.texas.rr.com...
>
>

quote:

---

> Well, my 360 finally died. Freezing, then 3 red lights of death, and I had
> to pay MS 129 bucks to repair something that has been a KNOWN issue since
> it's release. What choice did I have? That, or buy a new box....hmmmm.....
>

quote:

---

>
> "MGG" <mgreenwood@pacbell.net> wrote in message
> news:0Q6Kg.13831$%j7.6507@newssvr29.news.prodigy.net...
>
> I bought a 360 & it gave the three red lights after one day. Took it back
> to the shop & got a new one. Now this has got a problem too - the DVD / CD
> ROM drive is becoming really noisy, though games still pay OK.
>
> Have decided to rant about it on YouTube but have been flamed a lot by
> Microsoft fan boys.
>
> See http://www.youtube.com/watch?v=jt65Khaixbw
>
> Rob.
>

quote:

---

> I realize that I'm past the miserable 90 day warranty (got it at
> Christmas for my son), but for a known issue, there need to be
> exceptions. To add insult to injury, the coffin they send is via 3

quote:

---

> "MGG" <mgreenwood@pacbell.net> wrote in message
> news:0Q6Kg.13831$%j7.6507@newssvr29.news.prodigy.net...
>
> I bought a 360 & it gave the three red lights after one day. Took it back to
> the shop & got a new one. Now this has got a problem too - the DVD / CD ROM
> drive is becoming really noisy, though games still pay OK.
>
> Have decided to rant about it on YouTube but have been flamed a lot by
> Microsoft fan boys.
>
> See http://www.youtube.com/watch?v=jt65Khaixbw
>
> Rob.