quote:

---

>Okay... I'm going to try and be nice here but I am LIVID about what I am
>experiencing.
>
>
>
>I bought my XBOX 360 at X-Mas and it has been working fine until two weeks
>ago when the "red circles of death" showed up.
>
>
>
>Okay, fine... s*** happens.
>
>
>
>I did buy the extended warranty so I called that Saturday and, was told that
>it would take 3-5 business day's to get the box to ship it back in. Fine...
>
>
>
>Now it was the weekend before the fourth so they did tell me I would not get
>the shipping box until after the 4th. Fine...
>
>
>
>I waited... and waited... and waited... nothing. So I called last Friday and
>was told it would be at my house on Monday. Okay... Monday came. nada...
>nothing.
>
>
>
>So, I called today and was told, and I'm quoting here: "well sir, you are
>not our only customer and we had other customers to take care of first
>before you." Your box will be there in 3-5 business day's."
>
>
>
>So. let me get this straight. to get a "box" is going to take two weeks!!!
>
>
>
>I about flipped...
>
>
>
>I have dropped at LEAST 1K on this system PLUS the extended warranty and to
>be almost scolded by the people on the phone for "being a customer" and then
>told that Microsoft has "to many customers" to deal with is BS!!!
>
>
>
>I spoke with a friend of mine up stairs who also owns an X-Box 360 and is on
>his 4th (yea, 4th) unit I am truly second guessing my purchase.
>
>
>
>I'm not yelling at the folks who are in the X-Box area at MS. What I am
>trying to do is let you all know that the customer support for the X-Box is
>horrible. I can't believe I actually paid cash to be treated like a second
>class citizen.
>
>
>
>I am furious. The customer support on all my calls (excluding the initial
>call) has been HORRIABLE. I mean not so much as a "sorry for the delay" just
>basically "we're to busy to deal with you in a timely manner so buzz
>off...".
>
>
>
>I have NEVER been treated this way by any tech support I have ever called
>and I've been in this business for 15 years. My daughter has flipped cause
>she was 1/2 way through "Oblivion" and my son who is visiting for a month
>won't even get to see how cool the X-Box 360 is because by the time I get it
>back he'll be gone.
>
>
>

quote:

---

>I truly hope someone at MS reads this. I'm simply besides myself.. truly
>this tech support experience is the worst I have ever experienced.
>
>
>
>Digital Dave
>
>MVP - Shell/GUI
>
>http://www.winxpcentral.com
>
>

quote:

---

> In article <u7xuzKUpGHA.2360@TK2MSFTNGP05.phx.gbl>, "Digital Dave"

quote:

---

weeks[vbcol=seagreen]
that[vbcol=seagreen]
Fine...[vbcol=seagreen]
get[vbcol=seagreen]
and[vbcol=seagreen]
weeks!!![vbcol=seagreen]
to[vbcol=seagreen]
then[vbcol=seagreen]
on[vbcol=seagreen]
is[vbcol=seagreen]
second[vbcol=seagreen]
just[vbcol=seagreen]
cause[vbcol=seagreen]
it[vbcol=seagreen]
>
> No offense but you, your daughter, and your son need to get out of the

quote:

---

> and spend quality time together. Dont just have your son for visitation

quote:

---

> Okay... I'm going to try and be nice here but I am LIVID about what I am
> experiencing.
>
>
>
> I bought my XBOX 360 at X-Mas and it has been working fine until two weeks
> ago when the "red circles of death" showed up.
>
>
>
> Okay, fine... s*** happens.
>
>
>
> I did buy the extended warranty so I called that Saturday and, was told

quote:

---

> it would take 3-5 business day's to get the box to ship it back in.

quote:

---

>
>
>
> Now it was the weekend before the fourth so they did tell me I would not

quote:

---

> the shipping box until after the 4th. Fine...
>
>
>
> I waited... and waited... and waited... nothing. So I called last Friday

quote:

---

> was told it would be at my house on Monday. Okay... Monday came. nada...
> nothing.
>
>
>
> So, I called today and was told, and I'm quoting here: "well sir, you are
> not our only customer and we had other customers to take care of first
> before you." Your box will be there in 3-5 business day's."
>
>
>
> So. let me get this straight. to get a "box" is going to take two weeks!!!
>
>
>
> I about flipped...
>
>
>
> I have dropped at LEAST 1K on this system PLUS the extended warranty and

quote:

---

> be almost scolded by the people on the phone for "being a customer" and

quote:

---

> told that Microsoft has "to many customers" to deal with is BS!!!
>
>
>
> I spoke with a friend of mine up stairs who also owns an X-Box 360 and is

quote:

---

> his 4th (yea, 4th) unit I am truly second guessing my purchase.
>
>
>
> I'm not yelling at the folks who are in the X-Box area at MS. What I am
> trying to do is let you all know that the customer support for the X-Box

quote:

---

> horrible. I can't believe I actually paid cash to be treated like a second
> class citizen.
>
>
>
> I am furious. The customer support on all my calls (excluding the initial
> call) has been HORRIABLE. I mean not so much as a "sorry for the delay"

quote:

---

> basically "we're to busy to deal with you in a timely manner so buzz
> off...".
>
>
>
> I have NEVER been treated this way by any tech support I have ever called
> and I've been in this business for 15 years. My daughter has flipped cause
> she was 1/2 way through "Oblivion" and my son who is visiting for a month
> won't even get to see how cool the X-Box 360 is because by the time I get

quote:

---

> back he'll be gone.
>
>
>
> I truly hope someone at MS reads this. I'm simply besides myself.. truly
> this tech support experience is the worst I have ever experienced.
>
>
>
> Digital Dave
>
> MVP - Shell/GUI
>
> http://www.winxpcentral.com
>
>

quote:

---

> god... what kind of comment is that GMAN??? seriously, who do you think
> you
> are commenting on how other people should live?
>

quote:

---

>
> "Adam" <nospam@foryou.com.au> wrote in message
> news:uXaoacYpGHA.3600@TK2MSFTNGP04.phx.gbl...
> Do you not realise that you just told him how to live? If you are allowed

quote:

---

> do it, then so is he.
>
>

quote:

---

>I didn't tell him how to live, just told him to keep his comments to
>himself

quote:

---

> No offense but you, your daughter, and your son need to get out of the
> house
> and spend quality time together. Dont just have your son for visitation
> and
> then shove his face into a game system.

quote:

---

> Not good buddy, not good.
> I havn't bought a 360 yet cause its overpriced but when I do get one, I'm
> sure I will have to go through the pain you are going through.
>
> I'm just having a stab in the dark here but I would assume MS warranty
> support is outsourced... so perhaps ring MS and explain your situtation.
> The reason I say this is I work for a company who does DELL's warranty and
> if someone complains to Dell about our service, we here about it and
> sometimes even get penalised for it.
>
> Secondly, I wouldn't stop ringing and ringing them, they talk trash to
> you,
> give it back.....
>
> Just some food for thought.
>
>
>
> "Digital Dave" <dracman65@gmail.com> wrote in message
> news:u7xuzKUpGHA.2360@TK2MSFTNGP05.phx.gbl...
> that
> Fine...
> get
> and
> to
> then
> on
> is
> just
> it
>
>

quote:

---

> Not good buddy, not good.
> I havn't bought a 360 yet cause its overpriced but when I do get one, I'm
> sure I will have to go through the pain you are going through.
>
> I'm just having a stab in the dark here but I would assume MS warranty
> support is outsourced... so perhaps ring MS and explain your situtation.
> The reason I say this is I work for a company who does DELL's warranty and
> if someone complains to Dell about our service, we here about it and
> sometimes even get penalised for it.
>
> Secondly, I wouldn't stop ringing and ringing them, they talk trash to
> you,
> give it back.....
>
> Just some food for thought.
>
>
>
> "Digital Dave" <dracman65@gmail.com> wrote in message
> news:u7xuzKUpGHA.2360@TK2MSFTNGP05.phx.gbl...
> that
> Fine...
> get
> and
> to
> then
> on
> is
> just
> it
>
>

quote:

---

> I'm just having a stab in the dark here but I would assume MS warranty
> support is outsourced... so perhaps ring MS and explain your situtation.
> The reason I say this is I work for a company who does DELL's warranty and
> if someone complains to Dell about our service, we here about it and
> sometimes even get penalised for it.

quote:

---

> Secondly, I wouldn't stop ringing and ringing them, they talk trash to you,
> give it back.....

quote:

---

you,[vbcol=seagreen]
>
> Doesn't work very well if the guy's in India and barely understands
> conventional English... I've found they can still be helpful, but you
> have to be very careful not to go off-script. This means you have to
> repeat what they say, exactly as they say it.
>
> Example:
>
> Support guy: Please click on the Start menu and choose Control Panel.
>
> Right response:
> I Have clicked on the Start Menu and chose Control Panel.
>
> Wrong response:
> Yeah, I did that, what next?
>
> I swear, it's like dealing with those old text only adventure games. You
> know the ones, where the parser was very simple and you had to use the
> exact same phrasing for things - such as saying "get in automobile"
> because the game only knows "automobile" but not "car" - and don't forget
> you have to "open automobile door" before you can "get in automobile"!

quote:

---

> Okay... I'm going to try and be nice here but I am LIVID about what I am
> experiencing.
>
>
>
> I bought my XBOX 360 at X-Mas and it has been working fine until two weeks
> ago when the "red circles of death" showed up.
>
>
>
> Okay, fine... s*** happens.
>
>
>
> I did buy the extended warranty so I called that Saturday and, was told
> that it would take 3-5 business day's to get the box to ship it back in.
> Fine...
>
>
>
> Now it was the weekend before the fourth so they did tell me I would not
> get the shipping box until after the 4th. Fine...
>
>
>
> I waited... and waited... and waited... nothing. So I called last Friday
> and was told it would be at my house on Monday. Okay... Monday came.
> nada... nothing.
>
>
>
> So, I called today and was told, and I'm quoting here: "well sir, you are
> not our only customer and we had other customers to take care of first
> before you." Your box will be there in 3-5 business day's."
>
>
>
> So. let me get this straight. to get a "box" is going to take two weeks!!!
>
>
>
> I about flipped...
>
>
>
> I have dropped at LEAST 1K on this system PLUS the extended warranty and
> to be almost scolded by the people on the phone for "being a customer" and
> then told that Microsoft has "to many customers" to deal with is BS!!!
>
>
>
> I spoke with a friend of mine up stairs who also owns an X-Box 360 and is
> on his 4th (yea, 4th) unit I am truly second guessing my purchase.
>
>
>
> I'm not yelling at the folks who are in the X-Box area at MS. What I am
> trying to do is let you all know that the customer support for the X-Box
> is horrible. I can't believe I actually paid cash to be treated like a
> second class citizen.
>
>
>
> I am furious. The customer support on all my calls (excluding the initial
> call) has been HORRIABLE. I mean not so much as a "sorry for the delay"
> just basically "we're to busy to deal with you in a timely manner so buzz
> off...".
>
>
>
> I have NEVER been treated this way by any tech support I have ever called
> and I've been in this business for 15 years. My daughter has flipped cause
> she was 1/2 way through "Oblivion" and my son who is visiting for a month
> won't even get to see how cool the X-Box 360 is because by the time I get
> it back he'll be gone.
>
>
>
> I truly hope someone at MS reads this. I'm simply besides myself.. truly
> this tech support experience is the worst I have ever experienced.
>
>
>
> Digital Dave
>
> MVP - Shell/GUI
>
> http://www.winxpcentral.com
>
>

quote:

---

> Can you not bring it back to the store where you got it? Maybe it is
> different over there, but the store is responsible here in Ireland for any
> fault that may arise during the standard waranty period (12 months)
>
> MJ
>
>
> "Digital Dave" <dracman65@gmail.com> wrote in message
> news:u7xuzKUpGHA.2360@TK2MSFTNGP05.phx.gbl...
>
>

quote:

---

> Tell me about it, I have to ring those tools everyday!
> Dells helpdesk is.......... you guessed it..... in india

quote:

---

> I WISH!!!

quote:

---

> It seems I need to "follow the warranty provided" and wait an eternity to
> get a shipping box.

quote:

---

> Oh, and this might tickle some of you... I got a tracking number for my
> box... it was shipped to Texas... I don't live in Texas... I live in
> California.

quote:

---

> Can you not bring it back to the store where you got it? Maybe it is
> different over there, but the store is responsible here in Ireland for any
> fault that may arise during the standard waranty period (12 months)

quote:

---

> Adam <nospam@foryou.com.au> wrote:
>
> Really? I thought Dell was bringing their tech support department back to
> the US. I even saw an advertisement stating as much: "Now with 100% Tech
> Support!"
>
> At least, that was going to be for their big business accounts. I'm sure
> the individual users still end up talking to "Mike" over in Bombay.

quote:

---

> On 7/12/06 8:56 AM, in article OhcGuucpGHA.4848@TK2MSFTNGP03.phx.gbl, "Digital
> Dave" <dracman65@gmail.com> wrote:

quote:

---

> GMAN,
>
> Let me just respond to your comment;
>
> My son is 14 and has not so much as seen a 360 (excluding pictures online of
> course).
>
> He has been asking me about it since we bought it and when he finally did
> come to visit the day he got here it went "red circle".
>
> He just wanted to see the graphics and play some of the games. My kids
> limited time on ALL our systems including the computers.
>
> Seriously, what 14 y/o doesn't want to see what a 360 can do?
>
> //Digital
>

quote:

---

>
>
>
> Let me guess...UPS, right? I've had some really bad experiences with
> UPS. I watched them ship a package of mine from Michigan, to my nearest
> hub (San Francisco) and then redirect the package to Kentucky - and then
> tell me they have no way of getting the package off the truck until it got
> to Kentucky! Another time they dropped off a computer on my doorstep. I
> was home, but they didn't ring, just dropped the computer - in its very
> distinctive DELL packaging, covered in "ADULT SIGNATURE REQUIRED" stickers
> - and ran off. When I called UPS to ask who had signed for the package,
> the supervisor I spoke to said they don't really need a signature for
> packages valued $200 or less. When I informed him it was a $1500
> computer, he suddenly came up with a name (not mine) that had signed for
> the computer.
>
> But my favorite UPS stupidity story comes from a company I used to work
> for. The company made computer servers - the 1U kind you put into network
> server rooms. One day, they got a call from an irate customer who had
> refused delivery of his server, and ended up having to pay UPS to ship the
> thing back to us. He claimed it was visibly damaged but no one knew what
> he meant until the box came back. It had a tiremark - from one of their
> delivery trucks - across its center. So UPS not only ran over a box
> containing a server - but they had the gall to deliver it to the customer
> complete with dusty tiremark! The resulting server had a decided "curve"
> to it (looked like it was smiling) which extended to the components inside.
> I've never seen a curved hard drive before. It didn't spin up, of course.
> But despite the damage, not a single capacitor had popped off the board or
> the now-curved RAM sticks. The system still powered on and would try to
> boot from the inoperable hard drive.