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Home > Archive > Xbox forum > October 2006 > xbox repair
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| Xref: TK2MSFTNGP01.phx.gbl microsoft.public.xbox:246994
Just an update...
I finally received my replacement 360. Turn around time from when I reported
the problem, and PAID them.... 21 days. Ain't that just lovely. Having to
pay them, then wait 3 weeks for a replacement unit, FOR A PROBLEM THEY HAD
AT LAUNCH, is unacceptable. WTF can you do though. Next time, I'll get a
playstation....
Live and learn, the $50 extended warranty is worth it...but shouldn't be
needed.
--Mike
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| ashvsaod 2006-09-20, 2:59 am |
| "MGG" <mgreenwood@pacbell.net> wrote in message
news:_V2Qg.3294$IA.1900@newssvr11.news.prodigy.com...
quote:
> Just an update...
>
> I finally received my replacement 360. Turn around time from when I
> reported the problem, and PAID them.... 21 days. Ain't that just lovely.
> Having to pay them, then wait 3 weeks for a replacement unit, FOR A
> PROBLEM THEY HAD AT LAUNCH, is unacceptable. WTF can you do though. Next
> time, I'll get a playstation....
>
> Live and learn, the $50 extended warranty is worth it...but shouldn't be
> needed.
>
> --Mike
>
Good idea Mike. Because Sony Playstation's are guaranteed to NEVER have any
issues at all, they are fool-proof.
You plan is sound, and I wish to subscribe to your newsletter.
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|
| >>I wish to subscribe to your newsletter.<<
OK, your on the list. ;-)
--Mike
"ashvsaod" <ccpatriot12_remove_me_@yahoo.com> wrote in message
news:%2320nLiH3GHA.4484@TK2MSFTNGP02.phx.gbl...
quote:
> "MGG" <mgreenwood@pacbell.net> wrote in message
> news:_V2Qg.3294$IA.1900@newssvr11.news.prodigy.com...
>
> Good idea Mike. Because Sony Playstation's are guaranteed to NEVER have
> any issues at all, they are fool-proof.
>
> You plan is sound, and I wish to subscribe to your newsletter.
>
| |
|
| In article <_V2Qg.3294$IA.1900@newssvr11.news.prodigy.com>, MGG says...
quote:
> Just an update...
>
> I finally received my replacement 360. Turn around time from when I reported
> the problem, and PAID them.... 21 days. Ain't that just lovely. Having to
> pay them, then wait 3 weeks for a replacement unit, FOR A PROBLEM THEY HAD
> AT LAUNCH, is unacceptable.
A 3 week turnaround is pretty impressive. There's not just yours
waiting to be done.
--
Conor
I'm really a nice guy. If I had friends, they would tell you.
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| ashvsaod 2006-09-21, 12:11 am |
|
"MGG" <mgreenwood@pacbell.net> wrote in message
news:LWcQg.6507$Ij.613@newssvr14.news.prodigy.com...
quote:
>
> OK, your on the list. ;-)
>
> --Mike
>
Hopefully you won't have any more issues.
I look forward to the first magazine.
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|
| On Wed, 20 Sep 2006 17:55:41 +0100, Conor <conor.turton@gmail.com>
wrote:
quote:
>In article <_V2Qg.3294$IA.1900@newssvr11.news.prodigy.com>, MGG says...
>
>A 3 week turnaround is pretty impressive. There's not just yours
>waiting to be done.
On top of which... IT'S JUST A GAME MACHINE! It's not like you're
running a business on it or anything...
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|
| Well, since you mentioned it...the fan(s) in the replacement unit are MUCH
louder than the unit I sent in. Maybe overheating is the issue afterall, and
they are putting in more powerful fans?
I'll investigate it, and report back in issue 1 Vol 1 of the magazine... : )
--Mike
"ashvsaod" <ccpatriot12_remove_me_@yahoo.com> wrote in message
news:%23hHI1NR3GHA.324@TK2MSFTNGP05.phx.gbl...
quote:
>
> "MGG" <mgreenwood@pacbell.net> wrote in message
> news:LWcQg.6507$Ij.613@newssvr14.news.prodigy.com...
>
> Hopefully you won't have any more issues.
>
> I look forward to the first magazine.
>
| |
| Doug Jacobs 2006-09-21, 7:58 pm |
| Conor <conor.turton@gmail.com> wrote:
quote:
> A 3 week turnaround is pretty impressive. There's not just yours
> waiting to be done.
Real service firms will cross-ship you a replacement. It should take
days. Not weeks.
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| Tom Scales 2006-09-21, 7:58 pm |
|
"Doug Jacobs" <djacobs@shell.rawbw.com> wrote in message
news:12h660v2i12t2cf@corp.supernews.com...
quote:
> Conor <conor.turton@gmail.com> wrote:
>
>
> Real service firms will cross-ship you a replacement. It should take
> days. Not weeks.
Yeah, 3 weeks is a joke. Even Dell, who's service has slipped, is much
better. I had my laptop repaired recently and the time from DHL picking it
up to DHL returning it was less than 48 hours.
3 weeks!
Tom
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|
| I agree, and have done it many times.
--Mike
"Doug Jacobs" <djacobs@shell.rawbw.com> wrote in message
news:12h660v2i12t2cf@corp.supernews.com...
quote:
> Conor <conor.turton@gmail.com> wrote:
>
>
> Real service firms will cross-ship you a replacement. It should take
> days. Not weeks.
| |
|
| >>Yeah, 3 weeks is a joke. Even Dell, who's service has slipped, is much
better. I had my laptop repaired recently and the time from DHL picking it
up to DHL returning it was less than 48 hours.
3 weeks!<<
My son was none to happy about it, I can assure you that!
--Mike
"Tom Scales" <tjscales@gmail.com> wrote in message
news:%23z2aMUd3GHA.4748@TK2MSFTNGP04.phx.gbl...
quote:
>
> "Doug Jacobs" <djacobs@shell.rawbw.com> wrote in message
> news:12h660v2i12t2cf@corp.supernews.com...
>
> Yeah, 3 weeks is a joke. Even Dell, who's service has slipped, is much
> better. I had my laptop repaired recently and the time from DHL picking
> it up to DHL returning it was less than 48 hours.
>
> 3 weeks!
>
> Tom
>
| |
|
| In article <5oGQg.3447$vJ2.1524@newssvr12.news.prodigy.com>, MGG
says...
quote:
> better. I had my laptop repaired recently and the time from DHL picking it
> up to DHL returning it was less than 48 hours.
>
> 3 weeks!<<
>
> My son was none to happy about it, I can assure you that!
>
>
Your son has some real addiction issues then. Perhaps if you stopped
using the Xbox as a cheap baby sitter, he might have a better grip on
it.
--
Conor
I'm really a nice guy. If I had friends, they would tell you.
| |
|
| In article <12h660v2i12t2cf@corp.supernews.com>, Doug Jacobs says...
quote:
> Conor <conor.turton@gmail.com> wrote:
>
>
> Real service firms will cross-ship you a replacement. It should take
> days. Not weeks.
>
....once they've tested it to see if there's actually a fault.
--
Conor
I'm really a nice guy. If I had friends, they would tell you.
| |
|
| How can you POSSIBLY make that statement when you don't know me or my
family? Only a moron talks out of his XXX like that. Even if he only played
it once a week, doesn't he have the right to be unhappy when it's not there?
<PLONK>
--Mike
"Conor" <conor.turton@gmail.com> wrote in message
news:MPG.1f7e28e0d30a5fe1989883@news.individual.net...
quote:
> In article <5oGQg.3447$vJ2.1524@newssvr12.news.prodigy.com>, MGG
> says...
> Your son has some real addiction issues then. Perhaps if you stopped
> using the Xbox as a cheap baby sitter, he might have a better grip on
> it.
>
>
> --
> Conor
>
> I'm really a nice guy. If I had friends, they would tell you.
| |
| Tom Scales 2006-09-22, 7:46 pm |
|
"Conor" <conor.turton@gmail.com> wrote in message
news:MPG.1f7e28ff6049296989884@news.individual.net...
quote:
> In article <12h660v2i12t2cf@corp.supernews.com>, Doug Jacobs says...
> ...once they've tested it to see if there's actually a fault.
>
>
> --
> Conor
>
Then that's not a crossship. A true crossship, the replacement is in the
mail at the same time or even before your broken one is.
| |
| Mike B. 2006-09-22, 11:42 pm |
| I sent my xbox out on a Friday and had it returned the next Friday. 7 days
not bad. Of course I live in Texas where the repair center is located
though.
Although the darn thing has a rattling noise now when I pick it up but it
works fine.
"MGG" <mgreenwood@pacbell.net> wrote in message
news:_V2Qg.3294$IA.1900@newssvr11.news.prodigy.com...
quote:
> Just an update...
>
> I finally received my replacement 360. Turn around time from when I
> reported the problem, and PAID them.... 21 days. Ain't that just lovely.
> Having to pay them, then wait 3 weeks for a replacement unit, FOR A
> PROBLEM THEY HAD AT LAUNCH, is unacceptable. WTF can you do though. Next
> time, I'll get a playstation....
>
> Live and learn, the $50 extended warranty is worth it...but shouldn't be
> needed.
>
> --Mike
>
| |
|
| In article <#2k92cp3GHA.2464@TK2MSFTNGP06.phx.gbl>, Tom Scales says...
quote:
>
> Then that's not a crossship. A true crossship, the replacement is in the
> mail at the same time or even before your broken one is.
>
In which case if you want that, you expect to pay a premium retail
price to cover false warranty claims.
--
Conor
I'm really a nice guy. If I had friends, they would tell you.
| |
| Tom Scales 2006-09-23, 7:43 pm |
|
"Conor" <conor.turton@gmail.com> wrote in message
news:MPG.1f7f1cf8df5704ed98989d@news.individual.net...
quote:
> In article <#2k92cp3GHA.2464@TK2MSFTNGP06.phx.gbl>, Tom Scales says...
>
> In which case if you want that, you expect to pay a premium retail
> price to cover false warranty claims.
>
>
>
> --
> Conor
No, you don't. Good vendors do it. All the hard drive vendors will. Even
Dell will.
They take your credit card number and if you don't return the defective
unit, they charge you. Darn near everybody does it. Can't believe MS
doesn't.
| |
|
| Not to keep beating this poor dead horse, but I got a kick out of an email I
received from them...TWO days after I received the replacement....stating
that it had shipped. Yeah...they're really on top of it.
This one will be going back as well, it sounds like a friggin' helicopter,
and when we use it, the volume has to be turned way up so we can't hear the
damn fans. To think that the xbox 360 will be the only media center extender
available for vista is ludicrous if they're all gonna be this loud. You sure
can't bury it in a cabinet to muffle the sound or you'll start a fire. MS
screwed the pooch here...
--Mike
"Mike B." <MikeinHTown@houston.rr.com> wrote in message
news:0M0Rg.4516$nX4.365@tornado.texas.rr.com...
quote:
>I sent my xbox out on a Friday and had it returned the next Friday. 7 days
>not bad. Of course I live in Texas where the repair center is located
>though.
>
> Although the darn thing has a rattling noise now when I pick it up but it
> works fine.
>
>
> "MGG" <mgreenwood@pacbell.net> wrote in message
> news:_V2Qg.3294$IA.1900@newssvr11.news.prodigy.com...
>
>
| |
| Tom Scales 2006-09-24, 7:51 pm |
| Have to agree with you there. My plan as 360s attached to every TV.
Bought one. Like it and the kids love it, but it is NOT a useful extender.
WAY too loud.
"MGG" <mgreenwood@pacbell.net> wrote in message
news:O4oRg.4630$6S3.1413@newssvr25.news.prodigy.net...
quote:
> Not to keep beating this poor dead horse, but I got a kick out of an email
> I received from them...TWO days after I received the
> replacement....stating that it had shipped. Yeah...they're really on top
> of it.
>
> This one will be going back as well, it sounds like a friggin' helicopter,
> and when we use it, the volume has to be turned way up so we can't hear
> the damn fans. To think that the xbox 360 will be the only media center
> extender available for vista is ludicrous if they're all gonna be this
> loud. You sure can't bury it in a cabinet to muffle the sound or you'll
> start a fire. MS screwed the pooch here...
>
> --Mike
| |
| akashdania@gmail.com 2006-09-24, 7:51 pm |
| Donot Use Game Onyx (Fort Worth) for repair.
Sent my system and lost it - never sent back, never called back...
Read report by BBB
http://www.fwbbb.org/codbrep.html?I...cl=3Dy&fromWin=
=3DSearch.html
BBB/Ft. Worth
101 Summit Ave., Ste. 707
Fort Worth, TX 76102-5978
BBB Reliability Report
May Not Be Reproduced for Commercial or Sales Purposes
Printer-friendly
GAME ONYX
9105 CORAL LANE
FORT WORTH, TX 76140
Tarrant County
MAP
General Information
Registration or
Incorporation
Type of Entity Corporation
BBB File Opened January 13, 2006
BBB Member This company is not a member
Type of Business Video Games-Service & Repair
The information in this report has either been provided by the company,
or has been compiled by the Bureau from other sources.
Customer Experience
Based on BBB files, this company has an unsatisfactory record with the
Bureau due to unanswered complaint(s).
Customer Complaint Data
The company's size, volume of business and number of transactions may
have a bearing on the number of complaints received by the BBB.? The
complaints filed against a company may not be as important as the type
of complaints, and how the company has handled them.? The BBB
generally does not pass judgement on the validity of complaints filed.
Number of complaints processed by the BBB since the firm's BBB file was
opened in January 2006: 4
Number of complaints processed by the BBB in the last 12 months: 4
Complaints Concerned:
Credit or Billing Disputes (1 complaints)
1 Company did not respond
Refund Practices (1 complaints)
1 Company did not respond
Contract Disputes (2 complaints)
1 Resolved
1 Unresolved
Additional Information
This Business Operates under the Names GAME ONYX
Addresses
9105 CORAL LANE, FORT WORTH, TX 76140, Tarrant County MAP
Phones (817) 205-1589
Reported on Sunday, September 24, 2006
As a matter of policy, the Better Business Bureau does not endorse any
product, service or company. BBB reports generally cover a three-year
reporting period, and are provided solely to assist you in exercising
your own best judgment. Information contained herein is believed
reliable but not guaranteed as to accuracy. Reports are subject to
change at any time.
The Better Business Bureau reports on members and non-members.
Membership in the BBB is voluntary, and members must meet and maintain
BBB standards. If a company is a member of this BBB, it is stated in
this report.
=A9 2006 BBB/Ft. Worth
| |
| Doug Jacobs 2006-09-25, 7:46 pm |
| Conor <conor.turton@gmail.com> wrote:
quote:
> ...once they've tested it to see if there's actually a fault.
Companies I've dealt with will have you go through a diagnostic routine
with a customer support person. This routine is pretty simplistic and is
only dsigned to determine if there's "something" wrong - but not "what" is
wrong.
At that point, they'll cross ship you a replacement. When they get your
old unit, it'll be repaired as necessary, returned to its "factory-fresh"
state and marked as a Refurbished unit.
Refurbished units can be cross-shipped to other customers, or sold to
stores. Those wondering what "refurbished" means, now you know. They're
essentially the electronics equivelant of "Certified Pre-Owned Automobiles."
They carry the same warranties as a new unit, but cannot - by law - be sold
as new.
| |
| Doug Jacobs 2006-09-25, 7:46 pm |
| Conor <conor.turton@gmail.com> wrote:
quote:
> In which case if you want that, you expect to pay a premium retail
> price to cover false warranty claims.
No, I wouldn't expect to pay anything for this service.
If the item in question breaks down within the warranty period, I'd expect
the vendor to do everything in its power to get me a replacement ASAP.
After all, I've already paid them.
The only time I've heard of actually being charged for cross-shipping is
if the item in question is already out of warranty, or if you paid to
extend the warranty (but then, the item would still be in warranty so it
shouldn't cost you additional money to use this feature...)
In this case, the 360 was clearly still in-warranty, and Microsoft taking
3 weeks to send a replacement is unacceptable. If they insisted on
sending the SAME unit back, then, yes, 3 weeks would be reasonable. But
that's not the normal procedure.
| |
| Doug Jacobs 2006-09-25, 7:46 pm |
| Tom Scales <tjscales@gmail.com> wrote:
quote:
> They take your credit card number and if you don't return the defective
> unit, they charge you. Darn near everybody does it. Can't believe MS
> doesn't.
Exactly.
My guess is Microsoft's inventory of refurbished units is pretty low (why
warehouse what you can sell?), which when combined with the
higher-than-expected failure rate is causing slow turnarounds.
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|
|
"Tom Scales" <tjscales@gmail.com> wrote in message
news:ebvhejw3GHA.600@TK2MSFTNGP05.phx.gbl...
quote:
>
> "Conor" <conor.turton@gmail.com> wrote in message
> news:MPG.1f7f1cf8df5704ed98989d@news.individual.net...
>
> No, you don't. Good vendors do it. All the hard drive vendors will.
> Even Dell will.
>
> They take your credit card number and if you don't return the defective
> unit, they charge you. Darn near everybody does it. Can't believe MS
> doesn't.
>
So you'd want them to be ready to pounce and charge you for a new system??
whilst they receive and confirm receipt?
I had personal experience of getting an ipod replaced under warranty, where
main issue was getting apple to confirm was in warranty,despite sending
copies of receipts and c\card statement, they still thought the purchase
date was 3 months earlier than it was...
Stuart
| |
| Tom Scales 2006-10-04, 7:54 pm |
|
"Stu" <newsreader@stuac22.plus.com> wrote in message
news:45241532$0$59422$ed2619ec@ptn-nntp-reader03.plus.net...
quote:
>
> "Tom Scales" <tjscales@gmail.com> wrote in message
> news:ebvhejw3GHA.600@TK2MSFTNGP05.phx.gbl...
>
> So you'd want them to be ready to pounce and charge you for a new system??
> whilst they receive and confirm receipt?
>
> I had personal experience of getting an ipod replaced under warranty,
> where main issue was getting apple to confirm was in warranty,despite
> sending copies of receipts and c\card statement, they still thought the
> purchase date was 3 months earlier than it was...
>
> Stuart
>
No, obviously not. The credit card is if they don't get your broken one,
usually in a month. Reputable vendors work it well.
Don't know about Apple.
Tom
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