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Home > Archive > Xbox forum > October 2004 > Tech support for Xbox live
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| Author |
Tech support for Xbox live
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| summer somewherelse 2004-10-01, 9:46 am |
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quote:
>-----Original Message-----
>I noticed that Microsoft has tech support newsgroups for
it's various OS's,
quote:
>usually staffed by guru's/moderators. Is there one like
that for Xbox?
quote:
>Particularly Xbox live problems?
>
>I'm having a problem setting up my Xbox live account.
I've got my internet
quote:
>connection up and running, and it test connects ok under
the "Network
quote:
>Settings" area. However when I go to create my account
(with my 12 month
quote:
>subscription card/kit), I keep getting the error message:
>
>"There is a problem with your account. Please contact
the telephone number
quote:
>listed in your Instruction Manual"
>
>This has been a royal pain, considering I have to keep
typing in all my
quote:
>credit card, address etc information every time since
there is no way to
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>save this if you have to turn off machine. Not to
mention, there is no tech
quote:
>support number in the tiny manual that came with the
Xbox live kit.
quote:
>
>Any one have any idea what kind of problem this is
exactly?
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>
>A few things I've already tried:
>- changing the way my name is typed in CC info (John A.
Smith, John Smith,
quote:
>John A Smith etc)
>- made sure card had money on it, plenty of it. I even
test purchased
quote:
>something just to make sure from EBgames hehe.
>- Bellsouth DSL is supported and the network connection
works
quote:
>- tried a different credit card. This time I got "cannot
authorize that
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>credit card, try another one" error. Hmm
>- checked every single piece of address etc 4 or 5 times
>
>
>Ugh, this is frustrating. I've had an Xbox since it came
out, but have
quote:
>lolly-gagged on getting Xbox Live. Now that I finally
have the kit, I can't
quote:
>get online!
>
>Thanks for any help that someone can provide. I just
wish there was a way I
quote:
>could sign up for the account from the internet, so I
didn't have to retype
quote:
>that stupid info with a game pad!
>
>
>Kriterian
>
hi Kriterian!
is your xbox live service a prepay kit?
if it so, check out where you bought it, and return it, i
had the same trouble when i get the mine one, the
solution was this:
ssw: hey my xbox live kit does not work
walmart: have you tried to fullfil all the fields?
ssw: of course what do you think am i? stupid?
walmart: does your credit card had money?
ssw: of course
walmart: do you want your money back or try another kit?
and then i tried another one, and everything is all right
now..
i hope i was helpful
BTW this happen in mexico, in mexicali to be more correct
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| Kriterian 2004-10-02, 12:46 am |
| I gave them a cool today. Apparently a lonnnnnggggg time ago when I had MSN
as an ISP, my credit card was declined on a monthly bill. They apparently
flag your credit card as bad, and it can't be undone! So I'll never be able
to use that credit card again for a Microsoft product. Boy is that some
brilliance on their part. It almost pisses me off enough to get rid of the
damn Xbox.
Kriterian
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| Paul Smith 2004-10-02, 9:46 am |
| "Kriterian" <kriterian@yahoo.com> wrote in message
news:Y2q7d.128442$Np2.62129@bignews4.bellsouth.net...
quote:
>I gave them a cool today. Apparently a lonnnnnggggg time ago when I had MSN
>as an ISP, my credit card was declined on a monthly bill. They apparently
>flag your credit card as bad, and it can't be undone! So I'll never be able
>to use that credit card again for a Microsoft product. Boy is that some
>brilliance on their part. It almost pisses me off enough to get rid of the
>damn Xbox.
If you've got say a Visa Debit card use that. Then get on to your card
company and give them a sorting out.
--
Paul Smith,
Yeovil, UK.
http://windows.dasmirnov.net/ Windows XP Resource Site.
*Replace nospam with smirnov to reply by e-mail*
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| Kriterian 2004-10-03, 12:46 am |
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"Paul Smith" <Paul@nospam.demon.co.uk> wrote in message
news:edW74IHqEHA.800@TK2MSFTNGP14.phx.gbl...
quote:
> "Kriterian" <kriterian@yahoo.com> wrote in message
> news:Y2q7d.128442$Np2.62129@bignews4.bellsouth.net...
>
> If you've got say a Visa Debit card use that. Then get on to your card
> company and give them a sorting out.
I wish I could, that's currently the only card I do have at this time. My
only credit card is the one from my bank, a combination Visa/Debit/ATM. I
didn't want to get another one since I had trouble with multiple cards in
the past. Oh well, I guess I'll have to get one of those pre-paid ones
instead if I want to have an Xbox live account.
Chris
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"Kriterian" <kriterian@yahoo.com> wrote in message
news:i7L7d.11560$DV3.4982@bignews5.bellsouth.net...
quote:
>
quote:
> I wish I could, that's currently the only card I do have at this time. My
> only credit card is the one from my bank, a combination Visa/Debit/ATM. I
> didn't want to get another one since I had trouble with multiple cards in
> the past. Oh well, I guess I'll have to get one of those pre-paid ones
> instead if I want to have an Xbox live account.
>
Request another card form the bank for the respected accounts. This should
be a new card with a different number (such as for a spouse, etc.). Then
call up xbox live and use this brand new card. The different number makes
them happy (even though it pulls from the same account), and it gives you a
backup card in case the first one gets damaged or a reader gets finicky.
Since both cards are actually for the same account it should not a problem
to manage. Additionally, Money, etc. will pull transactions from the bank
seamlessly whichever card was used.
Good Luck.
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| Kriterian 2004-10-05, 6:46 am |
| I ended up ordering a "gift card" Visa, basically one of those pre-paid
credit cards you can give as gifts. I wasn't sure if you could have two
different sets of numbers on your ATM/Debit card or not. Thanks for the
idea, I'll contact my bank. I was a big Mortal Kombat fan, in the arcades,
and I'm looking forward to replicating that with the Xbox edition with the
new MK.
Krit
"xTenn" <xTennRemoveThis@tdsremovethis.net> wrote in message
news:OnU9RpYqEHA.1952@TK2MSFTNGP12.phx.gbl...
quote:
>
> "Kriterian" <kriterian@yahoo.com> wrote in message
> news:i7L7d.11560$DV3.4982@bignews5.bellsouth.net...
>
>
> Request another card form the bank for the respected accounts. This
> should
> be a new card with a different number (such as for a spouse, etc.). Then
> call up xbox live and use this brand new card. The different number makes
> them happy (even though it pulls from the same account), and it gives you
> a
> backup card in case the first one gets damaged or a reader gets finicky.
> Since both cards are actually for the same account it should not a problem
> to manage. Additionally, Money, etc. will pull transactions from the bank
> seamlessly whichever card was used.
>
> Good Luck.
>
>
>
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