quote:

---

> If you use a pre-paid card for your xbox live, Automatic Renewal is
> not set and your account automatically reverts to Silver membership
> when your Gold expires. However, if you paid by Credit Card then auto
> renewal is set to renew at the full price on the date of expiry. If
> you call in advance of the expiry date to cancel your subscription, it
> takes effect immediately. This means that to get the best out of your
> subscription, you have to remember to call XBox support (UK: 0800 587
> 1102) the day before expiry and hope you get through to someone. If
> you call say a month beforehand, they tell you to call nearer the time
> (meaning you could easily forget and more money for them!!) and dont
> mention that you can simply remove automatic renewal.
>
> Today I called up to check the status of my two accounts. One was paid
> by Credit Card and the other was a pre-paid card. The support person
> confirmed the pre-paid one will not be automatically renewed but the
> CC one will. I asked if the CC one could be changed so that it was not
> automatically renewed and she initially told me to call back nearer
> the time to cancel it. After explaining to her that this was pointless
> (for me, anyway) she went away and came back and said I will do that
> for you now!. I have checked my account status on the Xbox Live
> Dashboard and it now says expiry is 04/2007 and Renewal: Not Set.
> Perfect!!!
>
> By the way, the dashboard only tells you the month the account is due
> to expire, not the actual date. Dont assume it is the end of the month
> as it is not!! To find out, you have to go to xbox.com/en-GB/ and go
> to My Xbox, then to Manage Profile, then Billing and Contact Info
> Management and then click on your Service Name at the bottom of the
> page.
>
> Hope this is useful.
>
> Chidz
>