quote:

---

> Hi all,
>
> Having a problem here, and I'm getting nowhere with Xbox support.
>
> I used to have a live account with my old Xbox, which I let lapse about 18
> months ago. When I treated myself to a 360 last week, I was able to go in
> and recover my old account. I updated my details and everything seems ok.
> I assume I'm on the one month free gold trial, as it hasn't been charged
> to my credit card yet.
>
> So at this point I have a 360 and a recovered live account. All well and
> good, but the problem I have is that I wanted to change my gamertag. When
> I got my original Xbox I wanted to use the tag "Finex", but it was already
> in use, so I ended up with "DanFinex", which is a bit crap:-)
>
> This was about 3 years ago though, and so I wanted to check whether it was
> now available. I looked on the Xbox live site and did a search for
> "Finex", and I'm told that "The gamertag you entered does not exist on
> Xbox Live". So having updated my credit card I purchased some points so I
> could pay the 800 points to change my gamertag.
>
> I went through the Edit Profile section on the dashboard and selected
> "Change Gamertag", and then entered the new tag "Finex". At this point the
> tag was checked and I got a message saying that the tag is already in use!
>
> I have called Xbox support and asked them to check. The first time I
> called I could barely understand the woman I spoke to, but she told me
> that the new tag was not in use, and to change it I just needed to go to
> the Edit profile section. I told her I had already done this and all she
> could tell me is that is what I needed to do.
>
> The second time I called, the woman I spoke to explained the same
> procedure to me. I told her I had done this already, at which point she
> gave me a reference number and said that I would be called back within 48
> hours. That was 5 days ago, and I still haven't heard.
>
> I've just spent another hour on hold trying to get through to someone,
> before giving up. Basically I just want to get it sorted, but nobody seems
> able to give me a definitive answer. I can only assume that there is some
> sort of block on the expired account "Finex", from whenever it was in use.
> The people at Xbox support tell me it's available, the Xbox community site
> says it's available, but my Dashboard won't let me do it.
>
> Anyone got any ideas please? Or perhaps a way of getting support to call
> me back when they say they will?
>
> Thanks.
>
> --
> Dan White
> (dan@finex666.org.uk)
> Perform an exorcism when replying.
>

quote:

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> Hi Dan,
>
> I'd try calling Xbox Support a third time. Tell them you have not
> received a call back, providing the reference number. I'd ask to talk to
> another representative if the first person can't help you. If all else
> fails and you are not able to use the gamertag Finex, is there an
> alternative gamertag name you'd happy with?