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Home > Archive > Xbox Live > January 2005 > Banned from Live
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| Gaz Chell 2005-01-07, 12:45 am |
| Hi All,
I have just bought a second hand Xbox, I tried to connect to live, it let me
create an account and enter my credit card but then wouldn't connect.
I took the Xbox to a local repair centre who told me the Xbox had been
chipped, I told them to remove the chip so i could use Live.
When I got home I connected again to Xbox Live but was told that my Xbox had
been banned due to it being modified.
What do I need to do? I have e-mailed microsoft but no one has replied to
me.
Please Help.
Gaz.
| |
| Mike Brannigan [MSFT] 2005-01-07, 12:45 am |
| "Gaz Chell" <g@rychell.co.uk> wrote in message
news:%23jsp4ME9EHA.3416@TK2MSFTNGP09.phx.gbl...
quote:
> Hi All,
>
> I have just bought a second hand Xbox, I tried to connect to live, it let
> me create an account and enter my credit card but then wouldn't connect.
>
> I took the Xbox to a local repair centre who told me the Xbox had been
> chipped, I told them to remove the chip so i could use Live.
>
> When I got home I connected again to Xbox Live but was told that my Xbox
> had been banned due to it being modified.
>
> What do I need to do? I have e-mailed microsoft but no one has replied to
> me.
>
> Please Help.
Call the Xbox support number for your country and discuss this with them.
You can find the appropriate number on your country specific version of
www.xbox.com - go there and select the appropriate country.
Please note: you still may not be able to have your Xbox allowed back on
Live as it has been modified (opened chipped, dechipped etc) ad may still be
considered an unknown quantity to the Live service and thus may be regarded
as a risk to the Live environment. The exclusion of Xboxes that have been
tampered with is covered in the terms of service for Xbox Live
see
section 10 at http://www.xbox.com/en-us/live/termsofuse.htm
10. SERVICE OPERATION AND EQUIPMENT
The Service may only be accessed with an Xbox video game console, the
software and/or hardware of which has not been modified in any way (except
for Microsoft authorized repairs and upgrades). ... etc
--
Regards,
Mike
--
Mike Brannigan [Microsoft]
This posting is provided "AS IS" with no warranties, and confers no
rights
Please note I cannot respond to e-mailed questions, please use these
newsgroups
"Gaz Chell" <g@rychell.co.uk> wrote in message
news:%23jsp4ME9EHA.3416@TK2MSFTNGP09.phx.gbl...
quote:
> Hi All,
>
> I have just bought a second hand Xbox, I tried to connect to live, it let
> me create an account and enter my credit card but then wouldn't connect.
>
> I took the Xbox to a local repair centre who told me the Xbox had been
> chipped, I told them to remove the chip so i could use Live.
>
> When I got home I connected again to Xbox Live but was told that my Xbox
> had been banned due to it being modified.
>
> What do I need to do? I have e-mailed microsoft but no one has replied to
> me.
>
> Please Help.
>
> Gaz.
>
| |
| malval 2005-01-07, 5:45 pm |
| Simply you bought a banned console...
Make a phone-call to microsoft x-bx service
"Gaz Chell" <g@rychell.co.uk> ha scritto nel messaggio
news:%23jsp4ME9EHA.3416@TK2MSFTNGP09.phx.gbl...
quote:
> Hi All,
>
> I have just bought a second hand Xbox, I tried to connect to live, it let
me
quote:
> create an account and enter my credit card but then wouldn't connect.
>
> I took the Xbox to a local repair centre who told me the Xbox had been
> chipped, I told them to remove the chip so i could use Live.
>
> When I got home I connected again to Xbox Live but was told that my Xbox
had
quote:
> been banned due to it being modified.
>
> What do I need to do? I have e-mailed microsoft but no one has replied to
> me.
>
> Please Help.
>
> Gaz.
>
>
| |
| Mike Brannigan [MSFT] 2005-01-08, 12:45 am |
| "malval" <malnospam123val@libero.it> wrote in message
news:GqyDd.19494$H%6.797873@twister1.libero.it...
quote:
> Simply you bought a banned console...
>
> Make a phone-call to microsoft x-bx service
>
>
It may not be that simple.
See my previous reply for why the poster may still not be able to use Xbox
Live on the box that breaches the terms of use of the service.
--
Regards,
Mike
--
Mike Brannigan [Microsoft]
This posting is provided "AS IS" with no warranties, and confers no
rights
Please note I cannot respond to e-mailed questions, please use these
newsgroups
"malval" <malnospam123val@libero.it> wrote in message
news:GqyDd.19494$H%6.797873@twister1.libero.it...
quote:
> Simply you bought a banned console...
>
> Make a phone-call to microsoft x-bx service
>
>
> "Gaz Chell" <g@rychell.co.uk> ha scritto nel messaggio
> news:%23jsp4ME9EHA.3416@TK2MSFTNGP09.phx.gbl...
> me
> had
>
>
| |
| josh taylor via XboxJunkies.com 2005-01-08, 12:45 am |
| it is because they upgraded the hard drive and the hard drive is not a locking hard drive whick will bann u from xbox live you will have to find and original hard drive and ftp the old one and ghost over the original microsoft dash board
--
Message posted via http://www.xboxjunkies.com
| |
| Mike Brannigan [MSFT] 2005-01-08, 5:45 pm |
| "josh taylor via XboxJunkies.com" <forum@XboxJunkies.com> wrote in message
news:7bf1310a68fc43e991a65d5dd8aa0d49@XboxJunkies.com...
quote:
> it is because they upgraded the hard drive and the hard drive is not a
> locking hard drive whick will bann u from xbox live you will have to find
> and original hard drive and ftp the old one and ghost over the original
> microsoft dash board
>
Josh, it may be related to any of the unauthorised modifications that we
detect that may be considered to be in breach of the terms of use for Xbox
Live and may result in a Xbox being prevented from connecting to the Xbox
Live service.
--
Regards,
Mike
--
Mike Brannigan [Microsoft]
This posting is provided "AS IS" with no warranties, and confers no
rights
Please note I cannot respond to e-mailed questions, please use these
newsgroups
"josh taylor via XboxJunkies.com" <forum@XboxJunkies.com> wrote in message
news:7bf1310a68fc43e991a65d5dd8aa0d49@XboxJunkies.com...
quote:
> it is because they upgraded the hard drive and the hard drive is not a
> locking hard drive whick will bann u from xbox live you will have to find
> and original hard drive and ftp the old one and ghost over the original
> microsoft dash board
>
> --
> Message posted via http://www.xboxjunkies.com
| |
| Gaz Chell 2005-01-09, 5:45 pm |
| Hi,
Do you have a number I can ring in the UK? or a mail address?, It seems a
bit harsh from Microsoft to ban modified Xbox's, why do they do this?
I need to cancel my credit card cus it let me register before it told me it
was banned, so i'm paying for a service that for no fault of my own i can't
get.
I don't think I'd get this problem with a PS2.
Help please.
Thanks Gaz.
"Mike Brannigan [MSFT]" <mikebran@online.microsoft.com> wrote in message
news:%23N67xJZ9EHA.2196@TK2MSFTNGP11.phx.gbl...
quote:
> "josh taylor via XboxJunkies.com" <forum@XboxJunkies.com> wrote in message
> news:7bf1310a68fc43e991a65d5dd8aa0d49@XboxJunkies.com...
>
> Josh, it may be related to any of the unauthorised modifications that we
> detect that may be considered to be in breach of the terms of use for Xbox
> Live and may result in a Xbox being prevented from connecting to the Xbox
> Live service.
>
> --
>
> Regards,
>
> Mike
> --
> Mike Brannigan [Microsoft]
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights
>
> Please note I cannot respond to e-mailed questions, please use these
> newsgroups
>
> "josh taylor via XboxJunkies.com" <forum@XboxJunkies.com> wrote in message
> news:7bf1310a68fc43e991a65d5dd8aa0d49@XboxJunkies.com...
>
>
| |
| John Eddy [MSFT] 2005-01-10, 12:45 am |
|
"Gaz Chell" <g@rychell.co.uk> wrote in message
news:OHG6Myp9EHA.2032@tk2msftngp13.phx.gbl...
quote:
> Hi,
>
> Do you have a number I can ring in the UK? or a mail address?,
http://www.xbox.com/en-gb/support/
John Eddy
Microsoft Newsgroups Administrator
| |
| Mike Brannigan [MSFT] 2005-01-10, 6:45 am |
| "Gaz Chell" <g@rychell.co.uk> wrote in message
news:OHG6Myp9EHA.2032@tk2msftngp13.phx.gbl...
quote:
> Hi,
>
> Do you have a number I can ring in the UK? or a mail address?, It seems a
> bit harsh from Microsoft to ban modified Xbox's, why do they do this?
>
> I need to cancel my credit card cus it let me register before it told me
> it was banned, so i'm paying for a service that for no fault of my own i
> can't get.
>
> I don't think I'd get this problem with a PS2.
>
> Help please.
>
> Thanks Gaz.
Gaz,
The UK number for Xbox support is listed at
http://www.xbox.com/en-GB/support/live/contactus.htm
To get in touch with the Xbox Live Support Team:
Email: supxbxen@microsoft.com
Telephone: 0800 587 1102
TTY: 0800 587 1103
The blocking of modified Xbox's is covered under the Xbox Live Terms of Use
at
http://www.xbox.com/en-gb/live/termsofuse.htm
see Section 10.
10. SERVICE OPERATION AND EQUIPMENT
Xbox Live may only be accessed with an unmodified, except for Microsoft
authorised repairs and upgrades, Xbox video game console. ... etc
--
Regards,
Mike
--
Mike Brannigan [Microsoft]
This posting is provided "AS IS" with no warranties, and confers no
rights
Please note I cannot respond to e-mailed questions, please use these
newsgroups
"Gaz Chell" <g@rychell.co.uk> wrote in message
news:OHG6Myp9EHA.2032@tk2msftngp13.phx.gbl...
quote:
> Hi,
>
> Do you have a number I can ring in the UK? or a mail address?, It seems a
> bit harsh from Microsoft to ban modified Xbox's, why do they do this?
>
> I need to cancel my credit card cus it let me register before it told me
> it was banned, so i'm paying for a service that for no fault of my own i
> can't get.
>
> I don't think I'd get this problem with a PS2.
>
> Help please.
>
> Thanks Gaz.
>
>
> "Mike Brannigan [MSFT]" <mikebran@online.microsoft.com> wrote in message
> news:%23N67xJZ9EHA.2196@TK2MSFTNGP11.phx.gbl...
>
>
| |
| Paul Smith 2005-01-10, 9:45 am |
| "Gaz Chell" <g@rychell.co.uk> wrote in message
news:OHG6Myp9EHA.2032@tk2msftngp13.phx.gbl...
quote:
> Hi,
>
> Do you have a number I can ring in the UK? or a mail address?, It seems a
> bit harsh from Microsoft to ban modified Xbox's, why do they do this?
Well basically to stop people using modified games online, allowing them to
cheat. Therefore any modifications must be disallowed as someone running
around with an aimbot wouldn't be doing Microsoft's other customers a great
favour.
quote:
> I need to cancel my credit card cus it let me register before it told me
> it was banned, so i'm paying for a service that for no fault of my own i
> can't get.
Buy a new Xbox come on the second hand prices are just like 10-15 quid less
then a new one, and you know a new one is going to come with a one year
warranty and probably won't be half-knackered. Just take the Xbox back, as
it's clearly the responsibility of the retailer to sell you goods that are
suitable for the purpose they've been sold, the retailer was silly enough to
take in an Xbox that had been opened up so go and ask them for a replacement
that does do what it should do.
quote:
> I don't think I'd get this problem with a PS2.
No but then the PS2 has no online "service".
--
Paul Smith,
Yeovil, UK.
http://www.dasmirnov.net/
http://windows.dasmirnov.net/ Windows XP Resource Site.
*Replace nospam with smirnov to reply by e-mail*
| |
| Mike Brannigan [MSFT] 2005-01-10, 9:45 am |
| "Gaz Chell" <g@rychell.co.uk> wrote in message
news:OHG6Myp9EHA.2032@tk2msftngp13.phx.gbl...
quote:
> Hi,
>
> Do you have a number I can ring in the UK? or a mail address?, It seems a
> bit harsh from Microsoft to ban modified Xbox's, why do they do this?
>
Gaz,
The reason modified Xbox are not allowed on the Live service is for a couple
of reasons.
The most important being security of the service and the other users on that
service.
If we allow a modified Xbox on Live we cannot gaurentee what it is running
or doing and thus it poses an unacceptable risk to the service.
The second reason as it assist in preventing cheating by users using
modified boxes to run cheats or other game modifications.
By ensuring only valid Xboxes are on the service we provide the most secure
and fairest playing field for all.
--
Regards,
Mike
--
Mike Brannigan [Microsoft]
This posting is provided "AS IS" with no warranties, and confers no
rights
Please note I cannot respond to e-mailed questions, please use these
newsgroups
"Gaz Chell" <g@rychell.co.uk> wrote in message
news:OHG6Myp9EHA.2032@tk2msftngp13.phx.gbl...
quote:
> Hi,
>
> Do you have a number I can ring in the UK? or a mail address?, It seems a
> bit harsh from Microsoft to ban modified Xbox's, why do they do this?
>
> I need to cancel my credit card cus it let me register before it told me
> it was banned, so i'm paying for a service that for no fault of my own i
> can't get.
>
> I don't think I'd get this problem with a PS2.
>
> Help please.
>
> Thanks Gaz.
>
>
> "Mike Brannigan [MSFT]" <mikebran@online.microsoft.com> wrote in message
> news:%23N67xJZ9EHA.2196@TK2MSFTNGP11.phx.gbl...
>
>
| |
| Gaz Chell 2005-01-13, 5:45 pm |
| Hi All,
I have sent a mail to the address you have given me but no one has replied,
also the mail address on the Xbox Live web site doesn't work.
Whats going on???????????
Gaz.
"Mike Brannigan [MSFT]" <mikebran@online.microsoft.com> wrote in message
news:%23I4qKnx9EHA.2572@tk2msftngp13.phx.gbl...
quote:
> "Gaz Chell" <g@rychell.co.uk> wrote in message
> news:OHG6Myp9EHA.2032@tk2msftngp13.phx.gbl...
>
> Gaz,
>
> The reason modified Xbox are not allowed on the Live service is for a
> couple of reasons.
> The most important being security of the service and the other users on
> that service.
> If we allow a modified Xbox on Live we cannot gaurentee what it is running
> or doing and thus it poses an unacceptable risk to the service.
> The second reason as it assist in preventing cheating by users using
> modified boxes to run cheats or other game modifications.
>
> By ensuring only valid Xboxes are on the service we provide the most
> secure and fairest playing field for all.
>
> --
>
> Regards,
>
> Mike
> --
> Mike Brannigan [Microsoft]
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights
>
> Please note I cannot respond to e-mailed questions, please use these
> newsgroups
>
> "Gaz Chell" <g@rychell.co.uk> wrote in message
> news:OHG6Myp9EHA.2032@tk2msftngp13.phx.gbl...
>
>
| |
| Mike Brannigan [MSFT] 2005-01-13, 5:45 pm |
| "Gaz Chell" <g@rychell.co.uk> wrote in message
news:%23b6M3MZ%23EHA.1300@TK2MSFTNGP14.phx.gbl...
quote:
> Hi All,
>
> I have sent a mail to the address you have given me but no one has
> replied, also the mail address on the Xbox Live web site doesn't work.
>
> Whats going on???????????
Gaz,
What are you trying to do?
You will (almost certainly) not get your modified (and subsequently
apparently unmodified) Xbox on Live.
If you are trying to cancel your Live subscription the best course of action
is to phone them directly on the number on the page I have already provided.
--
Regards,
Mike
--
Mike Brannigan [Microsoft]
This posting is provided "AS IS" with no warranties, and confers no
rights
Please note I cannot respond to e-mailed questions, please use these
newsgroups
"Gaz Chell" <g@rychell.co.uk> wrote in message
news:%23b6M3MZ%23EHA.1300@TK2MSFTNGP14.phx.gbl...
quote:
> Hi All,
>
> I have sent a mail to the address you have given me but no one has
> replied, also the mail address on the Xbox Live web site doesn't work.
>
> Whats going on???????????
>
> Gaz.
>
>
> "Mike Brannigan [MSFT]" <mikebran@online.microsoft.com> wrote in message
> news:%23I4qKnx9EHA.2572@tk2msftngp13.phx.gbl...
>
>
| |
| Jared Amato 2005-01-16, 12:45 am |
| dont sweat it...play at http://www.teamxlink.co.uk/ its free and it doesnt
care if you have a modded box.
"Gaz Chell" <g@rychell.co.uk> wrote in message
news:%23jsp4ME9EHA.3416@TK2MSFTNGP09.phx.gbl...
quote:
> Hi All,
>
> I have just bought a second hand Xbox, I tried to connect to live, it let
me
quote:
> create an account and enter my credit card but then wouldn't connect.
>
> I took the Xbox to a local repair centre who told me the Xbox had been
> chipped, I told them to remove the chip so i could use Live.
>
> When I got home I connected again to Xbox Live but was told that my Xbox
had
quote:
> been banned due to it being modified.
>
> What do I need to do? I have e-mailed microsoft but no one has replied to
> me.
>
> Please Help.
>
> Gaz.
>
>
|
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