| Angelo De Pa1ma 2005-03-24, 9:53 pm |
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If you cannot provide reasonable customer service because you don't have the
personnel or your workers "don't have the time" then you are not charging
enough. My suggestion for a $1 charge is not meant to be punative but to
cover the cost of ANSWERING GODDAMNED PHONE AND EMAIL MESSAGES, WHICH USCF
DOESN"T XXXXING DO AND HASN'T DONE FOR THE PAST SIX OR SEVEN YEARS!!!!!!
SHIT don't you guys get it????
So please don't tell me it's not necessary to charge more.
In this day and age nobody should have to sit at a terminal entering 86 x 5
results, not to mention player IDs and membership information. I doubt that
anyone can do that for any extended period of time, at the rate you
mentioned, without going crazy.
"Grant Perks" <gperks2@aol.com> wrote in message
news:1111404488.143643.277650@z14g2000cwz.googlegroups.com...
quote:
>I see no need to charge $1 per game submitted on paper. Currently the
> USCF charges an additional 20 cents per game which I feel is adequate.
>
> An 86 player tournament that was submitted on paper took me about 35-45
> minutes to finish the inputting of new memberships related to the
> event, as well as the complete crosstable. For this service, the TD
> paid about $64, $32 of which was the 20 cents per game for paper
> submissions. While one tournament is not enough of a sample to fully
> evaluate the additional charges, this works out to an acceptable hourly
> rate for paper submissions.
>
> Grant
>
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