quote:

---

> Hi Gerald S.,
>
> The following applies to most games in general, and not just to the games that
> may be listed in the KB Article refered to in this post.
>
> SYMPTOMS:
>
> When you start or play any one of the games that is listed in the "Applies to" section, you may experience one or more of the
> following symptoms:
>
> .The game stops responding.
> .The game quits unexpectedly.
> .The computer restarts unexpectedly.
>
> Additionally, you may receive the following error message after you receive the Gathering Exception Data dialog box:
> <Game Name>has encountered a problem and needs to close.
>
> RESOLUTION:
>
> Method 1: Restart your computer by using a clean boot procedure
> Method 2: Remove and Reinstall the Game
> Method 3: Adjust graphics hardware acceleration
> Method 4: Disable AGP Texturing in the DirectX Diagnostic tool
> Method 5: Temporarily disable the sound card in Windows
> Method 6: Lower sound acceleration
> Method 7 : Download and install the most recent version of DirectX
> Method 8: Update your video driver
> Method 9: Update your sound driver
> Method 10: Scan your computer for viruses
> Method 11: Remove spyware
> Method 12: Install the latest VIA chipset drivers
> Method 13: Create a new user account in Windows XP
> Method 14: Change the compatibility setting
>
> Detailed instructions and video clips are published at:
> http://support.microsoft.com/?scid=kb;en-us;303032
>
>